Information technologies are of great importance in today's businesses. Businesses need to use information technologies effectively to gain competitive advantage, increase their efficiency and ensure customer satisfaction. However, information technology investments can be costly and may not provide the expected value if mismanaged.
Information Technology Value Management is an approach used to solve these problems. Businesses aim to obtain maximum benefit from their investments by managing their information technology investments in the planning, implementation and evaluation stages. The following steps are usually followed in this process: